Privacy Policy

Privacy Policy

Effective Date: 12-04-2025

Welcome to PRx.care, a product and service of **GHO Technology India Pvt. Ltd. ("PRx," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting the personal information you share when you use our platform, website, and services.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or use our services through www.prx.care (the “Site”) or any related applications or tools.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you interact with PRx.care, we may collect personal information such as:

  • Full name
  • Email address
  • Phone number
  • Gender
  • Date of birth
  • Address
  • Identification details (e.g., patient ID, Aadhar, etc.)
  • Health-related data shared during appointment booking or consultation

b. Usage Data

We automatically collect data related to your device and interaction with our Services, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Location data (if enabled)

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • To facilitate appointment scheduling and queue management
  • To provide and manage your consultation experience
  • To personalize and improve our services
  • To communicate with you about appointments, reminders, and updates
  • To ensure the security and integrity of our platform
  • To comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

  • Healthcare Providers for the purpose of managing your consultations and treatments
  • Third-party Service Providers for data processing, analytics, or communication (under strict confidentiality agreements)
  • Legal Authorities, if required to comply with applicable laws, regulations, or legal processes
  • Business Partners, in the case of a merger, acquisition, or transfer of services (with appropriate notice)

Note: We do not sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, misuse, or disclosure. This includes encryption, secure storage, and regular system monitoring.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access and review your personal data
  • Request corrections to inaccurate data
  • Withdraw consent for data processing
  • Request deletion of your data (subject to applicable legal retention policies)

To exercise any of these rights, you can contact us at the email below.

6. Retention of Data

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and operational requirements.

7. Children’s Privacy

Our Services are not directed at children under the age of 18 without parental consent. We do not knowingly collect personal data from minors. If you believe we have done so, please contact us immediately.

8. Links to Other Websites

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

GHO Technology India Pvt. Ltd.
Email: support@prx.care
Phone: 9995441220
Address: 2956 A3, 3rd Floor, Jain Chambers, NH Bye Pass, Edappally, Kochi,
Ernakulam, Kerala – 682024